Blog
Articles on BSS, billing, integrations, and the METAVSHN telecom platform.
Shadow AI in the telecom back office
How customer data ends up in personal chatbots at ISPs and MVNOs, what the 2026 figures show, and a six-step programme to bring that work under control.
ai · security
One customer record, a goal older than AI
Why one binding customer record mattered long before AI, what it means in daily operations, and how to find and remove the copies in your own stack.
data-model · ai
Customers’ own AI assistants in self-care, starting with read access
How a regional ISP can let customers’ own AI assistants read their connection status, how customers grant access, and why contract changes come later.
self-care · agents
How AI agents reach your BSS through a CLI and MCP
What a CLI and an MCP server give an AI agent, what a first read-only integration looks like in a telecom back office, and what to ask vendors.
mcp · cli
Choosing a software partner for AI in operations
The questions an operator should ask a software partner before putting AI into daily operations, the answers that count, and how to run the first process.
ai · partners
Checking open relocations as an agent’s first job
A worked example of a first AI agent at an ISP, from what it checks each morning and the data it needs to who owns it and when it may write.
agents · ai
How to set access rules for AI agents in a telecom back office
Six access rules for AI agents in billing, CRM and order systems, each with a telecom example, and how to test that revoking an agent really stops it.
security · agents
The operating system for telecom providers
Why ISPs and MVNOs are consolidating their BSS on one platform, and what that changes for billing, provisioning and integrations.
bss · telecom
SID-compliant billing, explained for telecom operators
What the TM Forum SID data model defines, and how using it changes telecom billing, the product catalog and partner integrations.
billing · sid