The telecom platform for operators run by people and their agents
Billing, provisioning and self-care on one customer record. Built by the team that has run an ISP in Ticino since the 1990s.
The copy-paste cost
The hours your team spends retyping orders, invoices and plan changes between tools. It usually shows up in three places.
- Too much manual work to run
- Billing, reminders, provisioning and customer self-care work from one customer record, so nobody copies data between them.
- How billing runs
- Too slow to change an offer
- A new plan, bundle or add-on is a new entry in the product catalogue with its price and provisioning step, not a project.
- See the catalogue
- Too risky to leave the old system
- We map your systems with you, plan the move together and transfer customers in batches.
- How a move works
me
ta vi sion /ˌmɛtəˈvɪʒən/nounwritten METAVSHN
- 1The system a telecom operator runs on: billing, provisioning and self-care on one customer record, open to the people who run it and to the agents working for them.“Ticinocom SA bills its customers on METAVSHN.”
- 2The best move available at each moment, and a clear direction for the next ones.“Fix the data model before buying the chatbot. That is the METAVSHN move.”
Origin From Most Efficient Tactics Available (META) and vision, written VSHN. Coined by telecom operators after more than 30 years of running networks.
Six suites, one customer record
Start with the suite that costs you most today. Each one works on the same customer record, so what you add later starts from data that is already there.
For billing, finance and the back office
Core platform
Catalogue, contracts, orders, invoices and dunning on one customer record, with roles, an audit log and hosting in our own datacenters in Zurich.
See your version
For your customers
Customer portal
Customers change plans, pay invoices and open tickets themselves, from the same record your team sees.
See your version
For sales and marketing
Hosted checkout
Customers order online under your brand, on desktop or phone, with identity verification built in.
See your version
For IT and operations
Integration hub
Typed connectors and domain events to network, payment, identity and accounting partners. A partner swap does not touch your business logic.
See your version
For resellers and product teams
Partner add-ons
Sell third-party services such as NordVPN as catalogue entries, provisioned and billed next to your own products.
See your version
For your team and the agent your company approved
Agents: CLI and MCP
Defined commands over the same customer record, access checked on every request. In early access.
See your version
One record per customer
Customers, contracts, products, services and invoices live in one model, with every relationship defined. Your team works on that model today, and an agent reads from it when it answers a question.
Customer signs Contract includes Product runs as Service billed on Invoice
- CustomerA person or company. One party can be payer, user and reseller at once.
- ContractTerms, billing cycle and the products it covers.
- ProductA catalogue entry with its price, tax and provisioning step.
- ServiceWhat runs on the network, with its state and policies.
- InvoiceBuilt from contract and usage, and dunned if it stays unpaid.
Built on the TM Forum SID data model, with N:N party roles.
Everyone on your team will work with an agent
ChatGPT, Copilot, Claude, or whichever one your IT approves. Your people will ask it to find a customer, explain a missing discount or prepare a plan change. It can only answer from the systems it can reach.
The METAVSHN CLI, in early access now, gives that agent a set of commands for METAVSHN. Your people stay responsible. Their agents do the legwork.
- AskIn plain words, in the tool your team already uses.
- Look upThe agent runs METAVSHN commands. Access is checked on every request.
- ConfirmAnything that changes data or sends something out waits for a person to say yes.
Customer A has a referral relationship from the billing cycle to the referred product. That alone doesn't confirm the discount applies. The next check is product eligibility. These records don't show it, so I won't guess.
The September invoice for Customer A is ready to email. Sending needs your confirmation.
Sent. METAVSHN checked your access before sending.
- Under 2 weeks
- from kickoff to the first NordVPN activation for a Ticinocom customer
- Source: Ticinocom and NordVPN case study
- 30+ years
- We have billed, provisioned and supported telecom customers for three decades, and we run our own ISP today.
We run our own ISP on METAVSHN
Ticinocom SA, the internet, TV and mobile provider behind ticino.com, is run by the METAVSHN team. It bills, provisions and serves its customers on the same platform you get.
Which one are you?
Pick your type of operator to see what your day looks like on METAVSHN.
Talk to the people who run an ISP on it
In 30 minutes we go through how you bill, provision and support customers today, and show you where METAVSHN fits.