BSS

BSS, or Business Support Systems, are the components that a telecommunications service provider uses to run its business operations toward customers. BSS covers billing, customer relationship management (CRM), order management, customer support, and revenue management, among other aspects. These systems handle direct customer interaction and manage service subscriptions, billing, and customer service. BSS is essential for telecom companies to manage and scale their customer-related activities efficiently, ensuring customer satisfaction and streamlining operational processes.